Area Customer Contact Centre Supervisor
区域客户联络中心主管
Major Accountabilities:
1. Lead, motivate and supervise Customer Contact centre staff.
2. Coach and appraise Customer Service (CS) Agents on their daily tasks with particular emphasis on Customer Contact centre processes and systems, and achievement of individual and departmental KPIs.
3. Identify training and development needs of CS agents and conduct training sessions as well.
4. Establish relationships with selective large customers and solicit feedback on Customer Service.
5. Prioritise and delegate work tasks.
6. Provide the reference and guidance of Station Customer Service.
Qualifications：
1. University degree or above
2. Presentation skills (excellent)
3. Facilitation and training skills (excellent)
4. Customer-facing and interaction skills (excellent).
5. Software skills (Word, Excel, PowerPoint, etc.) (excellent)
6. Communication skills, spoken and written (excellent)
7. Negotiation and interpersonal skills (excellent)
8. Leadership skills (excellent)
9. Analytical, organisational and motivational skills (excellent)
10. People Management skills (excellent)
必须是北京户口！作者: butterfly 时间: 05-7-5 15:03
喔,这么多的要求呀.
还都是EXCELLENT.
月薪多少呀?作者: 小嘴大嗓门 时间: 05-7-6 11:37 标题: 除了第11条 行业？